However, now they have to follow a three-step process to start a new conversation.īesides an extra click, the new placement of the feature has also made the main menu appear far and less accessible for some. Whoever took away the + symbol that used to hover appear next to ‘Channels’ and ‘Direct messages’ in doesn’t understand user experience.ĭirect Messages button? It would appear some genius at Slack decided to remove the button next to Direct messages, and now I need to click Direct messages, Create, Start direct message. The button was liked by users as it made texting a matter of a click. Reports ( 1, 2, 3, 4, 5) suggest that this has led to complaints from users who are finding the new process tedious. However, with the update, users now have to click on the search bar, search for the person they want to message, and then click on their name to start a new conversation. Previously, users could simply click on the ‘+’ button to initiate a new direct message. The update removed the ‘+’ button used to start a new direct message, making the process more complicated and time-consuming. Slack, the popular instant messaging platform for teams, recently released an update that has left many users frustrated.

Direct messages slack